Common Questions

Will the freelancer be committed to my business’ NDA?

Is my personal information safe?

How do I change/reset my password?

How do I close my account?

What is online status?

Does WFH contact its users?

Payments and withdrawals

How long does it take for me to receive revenues from an order?

Can I purchase Gigs with my revenue?

Can I have more than one withdrawal provider?

Can I cancel my withdrawal?

Does WFH charge fees when withdrawing revenue to a PayPal account?

How do I claim unclaimed withdrawals?

Do I have to pay taxes on income earned on WFH?

Handling orders

How can I contact a buyer?

What if my file upload or delivery upload fails?

Can I partially cancel/refund an order?

Can I accept a tip?

Managing Gigs

What are Packages?

How do Packages work?

How much should I charge for my Package?

What’s the difference between Extras and Upgrades?

Does the service fee change?

Will it change my ratings?

How should I label or name my packages?

What URLs can I use in my profile or Gig description?

What does the "Rising Talent" badge on a Gig mean?